RETURNS AND EXCHANGES
RETURN & EXCHANGE POLICY
If you are not completely satisfied with your purchase you may return it back to Back Chair Bag within 30 days of your original purchase date unless specified as part of a sale or promotion. We do not accept exchanges. Customers can return items for a refund and place a new order.
For all return inquiries email firstname.lastname@example.org if you need to speak with us please call 1-800-491-8771 ext 705
- Please include order number in your inquiry
- Returns are allowed within 30 days of the original date of purchase
- Items must be unused and in original condition with original tags attached
- Please allow 14-21 business days from the date we receive your returned merchandise for your refund
- Return policy ONLY applies to purchases made on BackChairBag.com
- Customers are responsible for all return shipping costs
- Gift cards are final sale
- Back Chair Bag reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for the cost of return shipment if the return is refused.
- For all damage inquiries email email@example.com
- Please include order number and a photo of your damaged item in your inquiry
We are unable to make any changes to orders once they are placed. You are welcome to return the unwanted items for a refund once they are received. We are so sorry for any inconvenience.
Unfortunately we are unable to make any price changes retroactively.
International orders can take 2-4 weeks to be delivered. The customer is solely responsible for all duties and import taxes.